- Reviews
Have they worked near me?
Every pin is a real job with a review attached. Hover one to read what the customer said afterwards — or scroll down and read them all.
All of these are on our public Google profile. We haven’t picked the flattering ones and left the rest out, and further down you’ll find the ones that weren’t five stars, with what we changed as a result.
5.0
Average across all reviews on Google
Every review, and where the job was
Scroll the list and the map follows. Ten most recent shown here — the rest are on our Google profile.
Third company I asked and the only one who gave me a proper price rather than a vague estimate.
Derek W. · Beith · House removals
House removals near you
On time 34
Careful with everything 29
No damage 26
Fair price 24
Friendly 22
Kept us updated 19
Quick quote 17
Turned up early 12
Respectful 11
Would use again 10
Hard working 8
Answered the phone 7
Every review, and where the job was
Scroll the list and the map follows. Ten most recent shown here — the rest are on our Google profile.
The ones that weren't five stars
Every company gets these. Hiding them tells you nothing, so here they are with what we changed afterwards.
“Good move overall and nothing was damaged, but the van arrived about 40 minutes after the window we were given and nobody phoned to say so. Would still use again.”
Andrew L. · Irvine · Posted on Google
Reply from SD Lift & Shift
Thanks Andrew, and you’re right to flag it. The earlier job overran and we should have called you rather than leaving you waiting. We’ve since changed how we handle that — if we’re going to be more than 15 minutes late you now get a message before your window ends, not after.
“The clearance itself was done properly and they were polite throughout. My issue was the quote went up on the day once they saw the garage, which I hadn’t expected.”
Pauline M. · Glasgow · Posted on Google
Reply from SD Lift & Shift
Pauline, that one was our mistake. We quoted from photos of the house and never asked whether there were outbuildings. We’ve added garages, sheds and lofts to our standard quoting questions so it can’t happen the same way again. We refunded the difference at the time and the offer still stands if anything else is outstanding.
The ones that weren't five stars
We ask every customer for a review, once, after the job is done. We don’t offer discounts for them, we don’t ask twice, and we don’t send anyone a link before we’ve actually finished the work.
If something went wrong we’d rather you told us directly so we can fix it — and then, if you still want to write about it publicly, that’s entirely fair. A five star average built on pressure isn’t worth having. It tells you nothing about whether a company will turn up on time.
What we do watch is what the reviews actually say. When several people mention the same thing, that’s the thing we change next.
Book the crew people are describing
You’ll know who’s coming before the day, and the same people turn up.